Refunds and Exchange

Domestic Policy (Australia Wide)

At Alby and Lima I am happy to refund, exchange or credit items for any reason provided the item is in the same condition as new.

All refunds are issued in the same payment method used for the initial payment.

Return - mailed - for a refund must include:

• Proof of purchase and your full name and reason for return

Return - mailed - for an exchange must include:

• Proof of purchase and your full name & new product

I will contact you via phone or email to confirm.

Once your goods have been received by us, I will inspect your return or exchange. Returns/exchanges are processed within 5 business days of Alby and Lima receiving your items. 

Defective Product

Here at Alby and Lima I am committed to providing you with quality products and outstanding service. I am happy to offer a refund, exchange or credit items that are deemed defective by us at Alby and Lima. The criteria for assessment can include condition of item.  

Alby and Lima hold the right to refuse any refund, exchange or credit if the item/s are deemed to not meet the above outlined policy or are not in line with the Australian Government rules for refunds and exchanges. 

All returns or exchanges can be sent to -

ATTN: Alby and Lima

BUDERIM QLD 4551 

Have more questions? Send us an email at through Contact Us and I will be happy to help you.